All sales are final. SEE YOU IN PARADISE does not accept returns or refunds under any circumstances except in the case of defective merchandise. If you receive a defective item, you must contact us within 15  days of the date of the purchase  and clear photos of the defect. If the same product in the correct size is in stock, you will receive a free exchange only — returns will not be accepted. A refund will only be issued if the correct size is unavailable. All return requests are subject to review and approval by our customer service team.

Exchange Policy

Exchanges are allowed only for a different size of the same product and are subject to a $19.99 processing and handling fee. This fee applies to all standard size exchanges for non-defective merchandise. If you receive a defective item, we will provide a free exchange for the same product in the correct size, provided it is in stock. If the correct size is not available for a defective item, a refund will be issued. You must notify us within 15 days of the purchase date and include proof of purchase along with clear images of the defect. All exchange requests must be approved by our team, and we reserve the right to deny any claim that does not meet these conditions.

Defective Merchandise

If you were sent defective merchandise as part of your original purchase, you are eligible for a free exchange. The free exchange must be for the same product in the same size. To qualify for a free exchange, the merchandise must have been delivered defective as well as be unwashed, unworn (aside from trying it on), unaltered, include all garment tags, and be sent back within 15 days of the purchase date. All free exchanges due to the claim of defective merchandise are subject to verification of the original sale. Items must not have any signs of wear or damage (pet hair, dust, mud, alterations, odors, etc.). If an exchange does not meet our requirements, we reserve the right to refuse and discard the items without providing an exchanged item. If the defective merchandise is deemed to be acceptable and is sold out, you will receive store credit equal to the value you paid for the product(s) not including warranties, shipping, or taxes. 

Items that are damaged as a result of normal wear and tear are not considered to be defective.

If you are receiving an item as part of an exchange or package protection, they are not protected with this clause. Any items received as  part of an exchange or package protection are final.  

HOW TO START A RETURN OR EXCHANGE (EXCLUDING A PACKAGE PROTECTION CLAIM)

For all USA orders, start the return or exchange process by clicking on this link here. 

When you type in your order number, please make sure to enter the hashtag# and capitalize SYIP. For example, #SYIP30521 would be correct. SYIP30521 or #Syip30521 would not be read properly by our system. 

Make sure to use the same email address you used to make the order. You can also use your zip code. 

We recommend recording your return tracking number before sending it. Please keep the return tracking number until your request is processed. We do not accept C.O.D. deliveries. If you choose not to use our prepaid shipping label provided in our return portal, the shipment is at your expense.

RECEIVING A REFUND 

If your refund request is accepted, your refund will be credited to the original payment method.

If your order has been sent to a destination within the US, all sales taxes will be refunded.  

Please note that refunds can take up to 7 business days to show on your account due to varying processing times between payment providers.

LATE RETURNS

Your purchase should be sent back to us within 15  days of the purchase date..  

Goods received after this point will not be accepted or be returned to the customer.

GIFTS

To arrange a gift return, please email info@seeyouinparadise.com and we will assist you further.

COLORS

We have made every effort to display the colors of our products that appear on SEE YOU IN PARADISE  as accurately as possible. However, as computer monitors, tablets, and mobile devices vary, we cannot guarantee that your monitor's display of color will be completely accurate. Also, since all denim products are washed by hand there will be some color variation from piece to piece.

SENT BACK WRONG ITEM

SEE YOU IN PARADISE does not store items mistakenly sent to us and instead donates, or recycles them, when appropriate and possible. If you accidentally sent the wrong item to SEE YOU IN PARADISE, please email info@seeyouinparadise.com as soon as possible. We cannot guarantee that your item will be found; no compensation is provided for incorrect items sent to SEE YOU IN PARADISE.

DECLINED RETURNS

If SEE YOU IN PARADISE has declined a return for any reason, you will be emailed by our Customer Service team. SEE YOU IN PARADISE has full discrepancy to accept or reject a return or exchange.

If your return request is not approved, you may have the option to have the item sent back to you, at your expense or disposed of by us at our reasonable discretion.

If you elect to have item(s) sent back to you, You will have to provide a PAID shipping label to info@seeyouinparadise.com within 7 business days of the first notification. If you do not provide a PAID shipping label within 7 business days of notification, we will dispose of the item at our reasonable discretion.

DISCOUNT CODES

Discount codes will not be given back upon return of the merchandise.